Returns & Refunds Policy

30-Day Return Window

We offer a 30-day return window from the date of purchase. Returns initiated after 30 days are not eligible for a full refund, and return shipping will be at the customer's expense.

Return Conditions

To qualify for a return, your item must be:

  • Unused and in its original condition.
  • Packaged in its original, undamaged packaging, including all accessories and manuals.
  • Accompanied by a valid receipt or proof of purchase.

Important First Step

Before shipping any return, you must contact our customer service to obtain the correct return address and instructions. Returns sent without prior authorization may not be accepted.

Non-Returnable Items

The following items cannot be returned:

  • Perishable goods (food, flowers, etc.).
  • Intimate, sanitary, or personal care items.
  • Hazardous materials, flammable liquids, or gases.
  • Gift cards.
  • Downloadable software or digital products.
  • Items marked as "Final Sale" or purchased during a sale/promotion.

Refund Process

1. Inspection & Notification: Upon receiving your return, we will inspect it and email you to confirm its receipt and notify you of your refund's approval or rejection.

2. Approval & Processing: If approved, your refund will be processed to your original payment method. Please allow several business days for the refund to be reflected in your account. The refunded amount will exclude the original and return shipping costs.

3. Delayed Refunds: If your refund is delayed, please first check with your bank or credit card company. If issues persist, contact us at em_sale@vip.163.com.

Exchanges

We only offer exchanges for items that are defective or damaged upon arrival. If you qualify for an exchange, please contact us at em_sale@vip.163.com to receive our warehouse address and instructions.

Gift Returns

  • If the item was purchased as a gift and shipped directly to you, you will receive a gift certificate for the item's value upon processing the return.
  • If the item was not marked as a gift or was shipped to the purchaser first, the refund will be issued to the original purchaser.

Return Shipping

  • The customer is responsible for all return shipping costs, which are non-refundable.
  • We strongly recommend using a trackable and insured shipping service. We cannot guarantee receipt of, or be liable for, return packages lost in transit.
  • Shipping times for exchanges vary by destination.

Order Cancellation

Our website does not support direct order cancellation by customers. To request a cancellation, you must contact us within 6 hours of placing your order. After 6 hours, your order may have entered the processing/shipping stage and cannot be cancelled. We appreciate your understanding.

By initiating a return or purchase, you acknowledge and agree to this policy.