Shipping Policy

Orders typically leave our warehouse 1-3 business days after your payment is confirmed. Please remember that processing time (getting your order ready) is separate from shipping time (transit to you).

Processing times vary by product. Standard items are usually packed and out the door in 1-2 business days. Custom or made-to-order products, like complete wheels, need more love and time to create before they can ship. We’ll send you an email as soon as your order is processed and on its way!

We partner with various trusted carriers and select the best option for each order. Delivery times start counting from the ship date, not the order date. Transit can be affected by destination, package size, holidays, or unforeseen events like weather. If any issues arise, we’ll reach out promptly.

Costs are calculated at checkout based on your order’s size, weight, and destination. Some remote areas may require additional fees and longer delivery times, which will be shown before you complete purchase.

For orders outside our main region:

• Prices do not include import duties, taxes, or VAT. These are the customer’s responsibility.
• We recommend checking with your local customs office about potential fees before ordering.
• All charges are processed in U.S. Dollars (USD).
• Please ensure the products you order are legal to import and use in your country.

Once shipped, you’ll receive a tracking number via email. Tracking info may take up to 24 hours to become active after you get the notification.

If your order hasn’t arrived within the estimated timeframe, please check your tracking details first. If it seems lost or significantly delayed, email us at em_sale@vip.163.com and we’ll help you sort it out.

To avoid delays, please ensure your shipping address is 100% correct at checkout. We can’t be held responsible for issues caused by incorrect or incomplete addresses. Need to make a change after ordering? Contact us immediately!